Terms of service

MaatCraft is made by Alluvaris. These terms are the agreement between you and us about using the MaatCraft app on Android, iOS, Windows, macOS and the web, and the service behind it. By creating an account, or by continuing to use MaatCraft after a new version of these terms takes effect, you agree to them. They are written to be read, not skimmed.

Two things up front. Your designs are yours: nothing here transfers ownership of your work to us. And two facts about our own registration — the legal form we are registered under with its commercial register number, and our street address — are still marked for confirmation in section 1. They are named rather than invented, so that no part of this document claims a certainty it does not have.

1. Who we are

Alluvaris ("we", "us") makes MaatCraft and provides the service described here. Our full name and address are: Alluvaris [CONFIRM: legal form and commercial register number], [CONFIRM: street and district], Cairo, Egypt. That is our registered address, and it is also the postal address for anything you send us on paper. You can reach us at [email protected].

Our Privacy Policy explains what personal data we collect and why, and it forms part of this agreement. Where the two documents describe the same thing they are meant to agree; tell us if they do not.

2. Your account

• You need an account to use MaatCraft, and you must be at least 16 years old. MaatCraft is a tool for workshops and is not directed at children.
• An account belongs to one person. Keep your password and your sign-in codes to yourself, and tell us promptly if you think somebody else has them.
• You are responsible for what happens under your account, including what the people you invite into your workshop do with the projects there.
• We may ask you to verify your email address or phone number, and to answer a challenge when a sign-in looks unusual. Both are security checks on a request, not judgements about you.

3. Workshops, members and seats

• A project belongs to a workshop rather than to a person, so every member of that workshop can open it, edit it and export from it according to their role.
• The owner of a workshop decides who is invited, what role each member holds, and who holds a seat. Removing a member ends their access to the workshop's projects; the work they contributed stays with the workshop.
• Before you can delete your account you must hand ownership of any workshop that has other members to somebody else, and cancel any paid subscription. That follows from a workshop outliving any one member; it is not a penalty.

4. Your work, and who owns it

This section is settled, and none of it is waiting on counsel.

• You own everything you create in MaatCraft: your projects, furniture items, rooms, cut lists, catalogues, captures and renders. These terms transfer no ownership of any of it to us, and nothing you make becomes ours by being stored on our servers.
• So that the service can work at all, you give us a licence to host, copy, transmit, back up, render and display your content, and to show it to the members of the workshop it belongs to. The licence is limited to operating and supporting MaatCraft for you. It is worldwide only because servers and networks are, and it ends when you delete the content or your account, apart from copies in backups until those age out on their normal cycle.
• We do not use your designs to advertise, we do not sell or license them to anybody, and we do not use them to train machine-learning models.
• You confirm that you hold the rights to whatever you upload, including any image, logo or catalogue data that came from somebody else, and that showing it to your workshop breaches nobody else's rights.
• We may remove content the law requires us to remove, and content that breaks section 5. Where the law allows it, we will tell you why.

5. Acceptable use

MaatCraft is a working tool, and these rules exist so that it stays one. They apply to you, and to everybody you invite into your workshop — you are responsible for them under section 2.

• Do not use MaatCraft to break the law, and do not use it to help somebody else break it.
• Do not upload anything you have no right to upload, including an image, a logo, a drawing, catalogue data or prices that belong to somebody else.
• Do not attack, overload, probe, scan, scrape or reverse-engineer the service, and do not try to reach an account, a workshop or a project that is not yours.
• Do not resell, rent or sublicense access to MaatCraft, and do not share one account between several people. A seat is for one person; more people need more seats.
• Do not use MaatCraft to harm, harass, defraud or impersonate anybody, and do not store content in it that does.
• Do not work around how the service is built or sold: no automated traffic beyond ordinary use of the app, no defeating a limit, a quota, a seat count or a payment, and no removing or obscuring anything that says who made MaatCraft.

If we think you have broken these rules, we take these steps, in this order, and section 11 says the same thing about ending the agreement.

1. We tell you what we think is wrong, and what would put it right.
2. You have 30 days to put it right. If you do, that is the end of it.
3. If it is not put right within those 30 days, we may suspend the account or the workshop, and we tell you when we do.
4. If it is still not put right, we may end the agreement on 30 days' notice, as section 11 describes.

We skip those steps and act at once — suspending access, removing content, or both — only where waiting would be unreasonable: use that is illegal, fraud or a payment taken dishonestly, or something that threatens the security, integrity or availability of the service or of other people's data. We tell you as soon as we can, and we say why, unless the law stops us. Where the reason can be fixed, immediate action is a suspension rather than an ending, and it lifts when the reason does.

6. Subscriptions, renewal and refunds

A subscription belongs to a workshop rather than to a person, and it is priced per seat. A seat is one person who can work in that workshop; the owner decides who holds one, and you pay for as many seats as the workshop holds.

• Core: EGP 200 per seat per month.
• Plus: EGP 300 per seat per month.
• Pro: EGP 400 per seat per month.

What each plan includes is shown in the app, on the plan comparison, before you buy. Prices are exclusive of VAT: we are registered for value added tax in Egypt, so VAT is added at the rate in force at the time of the charge and shown separately on your invoice.

Every workshop can take one trial: 14 days, one seat, nothing to pay and no card asked for. It starts by itself when the workshop is first used, it runs once per workshop, and it ends by itself. Nothing is charged unless you subscribe.

Billing is monthly. A subscription renews each month and keeps renewing until it is cancelled, which is what keeps a workshop working from one month to the next. Cancelling is how you switch that off, you do it yourself in the app, and it is in Settings, then Workshop, then Billing. Only the workshop's owner can do it, change the plan or change the seats.

Changing what you hold during a month follows one rule: a change that increases what you owe takes effect at once and is charged at once, and a change that decreases it takes effect at your next renewal. So adding a seat, or moving to a more expensive plan, applies immediately and is billed for the part of the month that is left. Removing a seat, or moving to a cheaper plan, applies at the next renewal, and the month you have already paid for is not refunded.

A subscription is bought in one currency and stays in it. Changing currency is a new purchase rather than an amendment to an old one, so it means cancelling and subscribing again through checkout — which is where you agree to an amount in a currency in the first place.

If we change a price, we tell you inside the app at least 30 days before the new price applies to you, and it applies from a renewal, never in the middle of a month you have paid for. If you do not want it, cancel before that renewal.

You can cancel at any time, and you do not have to say why. Cancelling stops the next renewal. Your workshop keeps working to the end of the period you have already paid for, and that period is not refunded — not in whole, and not in part for days or seats you did not use.

That is our own policy, and it sits under the law rather than over it. Where a consumer law gives you a right to withdraw from a contract within a set period after buying it, or a right to a refund or another remedy because what we sold you was faulty or not as described, you keep that right in full and nothing in this section reduces it. Write to [email protected] and say what you want.

Where you bought a subscription inside an app store, that store takes the payment and manages the renewal, and a refund there is decided under Apple's or Google's rules rather than ours. Ask the store rather than us. Section 7 applies alongside this one.

A subscription ending deletes nothing. If you cancel, the workshop stops being writable when the paid period ends. If a payment is not made, the workshop keeps working for a further 7 days of grace and then stops being writable. If a trial simply runs out, the same thing happens. In every one of those cases your projects, cut lists and catalogues stay exactly where they are, you keep your account, and subscribing again makes the workshop writable once more. Section 11 says what does lead to deletion.

7. The app stores

MaatCraft is distributed through Apple's App Store and Google Play. These terms are between you and Alluvaris. Neither Apple nor Google is a party to them, and neither of them is responsible for MaatCraft.

Where you obtained MaatCraft from the App Store, the following applies, and none of it is waiting on counsel.

• Apple has no obligation to furnish any maintenance or support services for MaatCraft. Support requests come to us at [email protected].
• In the event of any failure of MaatCraft to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the application to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to MaatCraft.
• We, and not Apple, are responsible for addressing any claim by you or a third party relating to MaatCraft or your possession and use of it, including product liability claims, any claim that MaatCraft fails to conform to a legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
• We, and not Apple, are responsible for the investigation, defence, settlement and discharge of any claim that MaatCraft or your use of it infringes a third party's intellectual property rights.
• You represent that you are not located in a country subject to a United States Government embargo or designated by it as a terrorist-supporting country, and that you are not listed on any United States Government list of prohibited or restricted parties.
• Apple and Apple's subsidiaries are third-party beneficiaries of these terms, and upon your acceptance of them Apple has the right, and is deemed to have accepted the right, to enforce these terms against you as a third-party beneficiary of them.

Where you obtained MaatCraft from Google Play, your use of the store is governed by the Google Play Terms of Service, and a purchase made there is refunded under Google's rules as well as ours.

8. The service, and changes to it

• We work to keep MaatCraft available, but we do not promise it will be uninterrupted. Maintenance, an outage at a provider, or a fault of our own can each stop it for a while.
• The app saves your work on your device first and syncs afterwards, so a network failure is not a loss of work.
• We may add, change or remove features. If we remove something you rely on, we will give reasonable notice inside the app where we can.
• A feature labelled preview or beta may change or disappear, and should not be relied on for work you cannot redo.

9. What MaatCraft does not promise

MaatCraft computes cut lists, nesting layouts, hardware counts and prices from the dimensions, materials and rules you enter. Those results are only as good as what you entered and as the tolerances of your own machines and materials. Check a cut list before you cut, and a quotation before you send it. We do not warrant that any output is fit for a particular manufacturing job.

Beyond what these terms promise in plain words, and to the fullest extent the law allows, MaatCraft is provided as is and as available, with no warranty of any kind — express, implied or statutory. In particular we do not give an implied warranty of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy or of non-infringement, and we do not warrant that the service will be uninterrupted, timely, secure or free of error, that any fault will be corrected, or that any result it produces will be accurate or complete.

That disclaimer stops where the law says it does, and in several places the law says it early. If you deal with us as a consumer in Egypt, in the European Union or in the United Kingdom, you keep the guarantees your own law gives you about goods and digital content — that what you were sold matches its description, is of satisfactory quality, and is fit for a purpose you made known to us — and nothing above excludes or restricts them. Where a sentence of this section is not permitted where you live, that sentence does not apply to you and the rest of the section still does.

10. Limits on liability

Some liabilities come before everything else in this section, and nothing below touches them. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Nor does anything here exclude or limit a liability the law does not allow us to exclude or limit at all, including any right reserved to you by Egyptian consumer law, or by the consumer law of the European Union or the United Kingdom where that applies to you. If any part of this section conflicts with one of those, that part does not apply, and the rest of the section still does.

Subject to that, and to the fullest extent the law allows:

• We are not liable for indirect or consequential loss, or for loss of profit, revenue, business, contracts, goodwill or anticipated savings, whether or not we were told such a loss was possible.
• We are not liable for loss or corruption of data that keeping your own copy would have avoided. MaatCraft saves your work on your device and exports it on demand, and keeping a copy of anything you cannot redo is your part of that.
• We are not liable for a manufacturing loss that follows from acting on an output without checking it — a panel cut to the wrong size, material ordered against the wrong count, a quotation sent at the wrong price. Section 9 says why: an output is a calculation from what you entered.
• Our total liability to you, for everything arising out of or connected with these terms and your use of MaatCraft, added together across the whole life of the agreement, is limited to EGP 25,000.

That figure is one aggregate cap rather than a cap for each claim, and it applies however a claim is framed — in contract, in tort including negligence, in restitution, or otherwise. If you are a consumer and the law where you live does not allow a cap of this kind, or does not allow one at this level, the cap applies only so far as that law allows and no further.

11. Suspension and ending the agreement

You can stop at any time. Deleting your account is in Settings, then Account, then Delete account. You confirm with your password or a code, and for 30 days you can sign back in and restore the account before it is purged. Section 7 of the Privacy Policy describes exactly what is deleted and what is not.

We can end this agreement too, and we do it the way section 5 describes. If you break these terms in a way that can be put right, we tell you what is wrong and you have 30 days to put it right. If it is not put right within those 30 days we may suspend your account or your workshop, and we may end the agreement on 30 days' notice, sent to the email address on your account. We may also end it on 30 days' notice if we stop offering MaatCraft altogether.

We suspend or end an account at once, without those periods, only in the cases section 5 reserves for it: use that is illegal, fraud or a payment taken dishonestly, or a threat to the security, integrity or availability of the service or of other people's data. We tell you when we do, and why, unless the law stops us.

Fees are not refunded when an agreement ends, whoever ends it. That is the same rule as section 6 — a period you have paid for is not refunded, and cancelling or being suspended part-way through one does not change it. The exception is us: if we end the agreement when you have not broken these terms, because we stop offering MaatCraft for example, we refund the unused part of the period you have paid for.

Your work stays recoverable for 30 days from the day an account is closed, however it was closed. Within those 30 days, write to [email protected] and we will give you access long enough to export your work, unless the reason the account was closed makes that unlawful. After 30 days the account and its data are deleted — the same window, and the same effect, as section 7 of the Privacy Policy describes for a deletion you ask for yourself. A subscription that lapses is not the end of this agreement and deletes nothing; section 6 says what happens instead.

12. Governing law and where disputes are heard

These terms, and any dispute or claim arising out of them or out of your use of MaatCraft, are governed by the law of the Arab Republic of Egypt. The courts of Cairo, Egypt have jurisdiction over any such dispute.

If you are a consumer, that does not take away the protection of your own law. Where the law of the country you live in gives you the right to bring a claim in your local courts, or gives you rights that an agreement about which law applies cannot take away — as consumer law in the European Union and the United Kingdom does — you keep both, and this section is read subject to them rather than over them.

Before either of us goes to court, write to [email protected] and say what the problem is. Most things are settled that way, and it costs neither of us anything. This is not a condition of bringing a claim, and it does not stop the clock on any time limit that applies to one.

13. Changes to these terms

When these terms change, the new version appears here with a new effective date. If the change is material we tell you inside the app before it takes effect, and ask you to accept it. If you decide not to accept, you can stop using MaatCraft; declining signs you out, and your work stays where it is. Earlier versions are available on request.

14. The rest of it

• If a clause turns out to be unenforceable, the rest of these terms still stand.
• Not enforcing a clause on one occasion does not waive it.
• You may not transfer this agreement to somebody else. We may transfer it as part of a sale or reorganisation of the business, and we will tell you if that happens.
• These terms and the Privacy Policy are the whole agreement between us about MaatCraft.

15. Contact

Email [email protected]. Post: our registered address, which is in section 1.